Term Exam Sample Paper free essay sample

This sample test should only be used as a guide to the styles of questions. The topics covered here are not exhaustive. Your revision should not be based on these set of questions only. The level of difficulty of this sample test is also NOT indicative of the level of difficulty of the actual test. The answers are provided at the end of the document. 1. A reasonable estimate of the annual standard deviation of return of the stock market would be? a. Less than 5 percent. b. Between 5 and 10 percent. c. Between 15 and 25 percent d. More than 30 percent e. Impossible to estimate 2. A project has an expected cash flow of $200, in year 1. The risk-free rate is 6%, the market rate of return is 16%, and the projects beta is 1. 5. Calculate the certainty equivalent cash flow for year 1. a. $175. 21 b. $164. 29 c. $228. 30 d. $212. 56 e. None of the above 3. Share X has a standard deviation of return of 10%, share Y has a standard deviation of return of 20%. We will write a custom essay sample on Term Exam Sample Paper or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The correlation coefficient between the shares is 0. 5. If you invest 60% of your funds in share X and 40% in share Y, what is the standard deviation of the portfolio? a. 10% b. 20% c. 12. 2% d. 14. 0% e. None of the above 4. Richard Rolls critique of tests of the capital asset pricing model is that: a. Given an efficient market portfolio the CAPM is tautology b. The market portfolio is not efficient c. You need to test the model using the market portfolio for all capital assets d. a and c e. a and b 5. The Template Corporation has an equity beta of 1. 2 and a debt beta of . 8. The firms market value debt to equity ratio is . 6. If it undertakes a new project with the same risk profile, what is the project beta (assuming zero tax rate)? a. 0. 70 b. 0. 72 c. 0. 96 d. 1. 04 e. 1. 05 6. Consider following data on three shares: Share Standard Deviation A 0. 6 B 0. 30 C 0. 20 Beta 1. 00 0. 80 1. 29 Assuming that you wished to minimise risk, you would select share if the share was held in on its own, and you would select share if the share was to be added to a portfolio. a b c d e 7. A, A A, B B, A B, C C, A In a portfolio of three different shares, which of the following is NOT possible? a. b. c. d. e. The ris k of the portfolio is less than the risk of each of the shares held in isolation. The risk of the portfolio is greater than the risk of one of the shares. The beta of the portfolio is less than the beta of each of the individual shares. The beta of the portfolio is greater than the beta of one of the individual shares betas. The standard deviation of the portfolio is greater than the standard deviation of the risk free asset. 8. You hold a diversified portfolio consisting of 20 different shares with $1,000 invested in each. The portfolio beta is equal to 1. 35. You have decided to sell all your holding of Edna Average Cosmetics Ltd which has a beta of 1. You will reinvest the proceeds in Aggressive Action Ltd which has a beta of 2. What is the new beta of the portfolio? a. b. c. d. e. 1. 35 2. 35 1. 45 1. 10 1. 40 9. A company is considering an investment in a new project. That project is best evaluated as though: a. b. c. d. e. It is a stand alone project independent of the company and so its risk is measured as variance. Its risk is adjusted to allow for diversification with the companies existing projects Its cost of capital is the weighted average cost of capital Its risk is evaluated as though it were traded in the capital markets None of the above 10 Is the portfolio with the minimum possible variance an efficient portfolio? a. b. c. d. e. Yes No Yes, but only for risk loving investors Yes, but only for investors who will not take any risk. Yes, but only for investors who are risk neutral. 11. For a two-stock portfolio, the maximum reduction in risk occurs when the correlation coefficient between the two stocks is: A) +1 B) 0 C) -0. 5 D) -1 E) None of the above 12. The variance or standard deviation is a measure of: A) Total risk B) Unique risk C) Market risk D) Bankruptcy risk E) None of the above 13. The risk of a well diversified portfolio depends upon the A) Market risk B) Unique risk of the securities included in the portfolio C) Number of securities in the portfolio D) Variance of the portfolio E) None of the above 4. A factor in APT is a variable that: A) Affects the return of risky assets in a systematic manner B) Correlates with risky asset returns in an unsystematic manner C) Is purely noise D) Affects the return of a risky asset in a random manner E) is generally not correlated with stock returns 15. A company has a cost of capital of 15%. However, it is introducing a new product that it considers to be a ver y risky endeavour to a well diversified investor. What can you say about the appropriate discount rate for the project? A) The rate used should be 15% B) The rate used should be lower than 15% C) The rate used should be greater than 15% D) Any rate between 12% and 18% is acceptable E) The rate should be the expected market return. 16 What has been the average annual rate of return in real terms for a portfolio of U. S. common stocks between 1900 and 2006? a. Less than 2% b. Between 2% and 5% c. Between 5% and 8% d. Greater than 8% e. Greater than 20% 17. Mega Corporation has the following returns for the past three years: 8%, 12% and 10%. Calculate the variance of the return and the standard deviation of the returns.

Shoemaker and the Revolution essays

Shoemaker and the Revolution essays Alfred F. Young shows us a glimpse of the American Revolution through the eyes of George Robert Twelves Hewes, a poor shoemaker of the Humble Class. What do we know about Hewes? Why is it that he is honored when the rest of his associates have been forgotten? What compelled Hewes to explore the chaotic world of Politics? And why is he remembered as a hero? Hewes played a vital role throughout the Revolution. We read three major events in which he participated, in Youngs The Shoemaker and The Tea Party. The three major events shaped the Revolution, and have influenced Americans for hundreds of years. He was a nobody who briefly became a somebody in the Revolution and, for a moment the end of his life, a hero. To understand Hewes ambition and determination one must start from his youth. Hewes was born in Boston in 1742, and was the sixth of nine children. He was unusually short, five feet, one inch. Hewes received very little fortune from his family. His father (a soap boiler), died when he was seven, leaving his family poor and in debt. His mother was a very strict woman, showing almost no love or affection, and often whipping him for his disobedience. Because of such lower standings Hewes was put to shoemaking. Shoemaking was never an occupation of his choice. The only way to escape the Apprentice world was to become like so many other men, a Soldier. The Military to Hewes was his door to opportunity. However, the small misfortune of height stood in the way, He was rejected for his size. I could not pass muster, Hewes told Hawkes, because I was not tall enough. Although small height, his determination was huge. We see this determination when he tries to enlist for a se cond time, heightening his heels and stuffing his stockings with paper and rags. Once again, rejected when the Captain saw through his trick. He then returned to the apprentice world aga...

IRB Company Essay Example | Topics and Well Written Essays - 500 words

IRB Company - Essay Example Data Gathering Instrument(s): Not addressed from the previous review. Please include all data gathering instruments in the portfolio. IRB needs to review these. I have already included the interview guide. Let me know if you still do not have it so I upload it to you again. How will the participants be contacted about the study?Three levels of contact shall be designed. The first shall be through the use of official e-mail where the researcher shall contact the General Managers of these companies. Upon receiving a reply from the companies, the researcher shall then follow up with a telephone call to all the 8 companies. Where applicable, the researcher shall contact the companies in person to introduce the purpose of the research and the role to be played by the respondents to the managers. Who will contact the potential participants and in what manner? (in person, via email, via the phone, etc.) Also, if contact will be made at a place of business, via a business email or phone numb er, permission from that business too.Potential participants shall be human resource managers. These will first be contacted through their General Managers, using the official e-mail of the companies. Once the researcher visits the companies in person, the human resource managers shall then be contacted in person and presented with the consent forms, which will contain the purpose of the study, the role of participants, and arrangements made to secure the anonymity, confidentiality, and safety of participants.

Measuring Business Performance Coursework Example | Topics and Well Written Essays - 1500 words - 2

Measuring Business Performance - Coursework Example According to Chary (2009: 19.7) efficiency is defined as the ability of a business to produce a desired effect, service or a product with a minimum amount of effort. While effectiveness is defined as the degree or extent to which objectives are achieved, it is being successful in realizing or achieving what is required. Wharton (2012) defines effectiveness as the total output that is generated while efficiency refers to the economy in the utilization or use of resources to perform a task. Assume a lathe operator assigned to make bushes, makes 500 bushes per shift using 25 kilogram of steel rod. The effectiveness is that the operator makes 500 bushes per shift while the efficiency is that the operator produces 25 bushes per kilogram of steel rod. i) Higher levels of effectiveness and efficiency contribute to better results. They enable the company to increase their productivity by producing lower cost goods and services than competitors. This therefore makes the company to make higher profit for each unit sold or offer lower price than competitors to the customers (Wharton (2012: 24). ii) The company is able to develop a competitive advantage over its competitors. Higher levels of efficiency and effectiveness enable organizations to produce high quality goods and services. The organization is able to utilize their resources optimally to achieve desired output thus being ahead of their competitors (Chary, 2009: 19.8). iii) Finally, achieving higher levels of effectiveness and efficiency enables businesses to learn how to energize their workforce to focus on common goals. It helps the organization to manage and direct their human capital towards goal achievement and mission fulfillment. The organization is therefore able to create better communication, leadership, interaction, direction, adaptability as well as positive environment (Chary,

Comparison Between Parse Theory & Watson Theory Essay

Comparison Between Parse Theory & Watson Theory - Essay Example The human becoming theory gives a clear view of a person's will to achieve goal through the nursing practice. Rosemarie Rizzo Parse had initially published the theory in 1981 as the "Man-living-health" theory, but later in 1992, the name was officially changed to "the human becoming theory" to eradicate the term "man" from the theory, after the alteration in the dictionary definition of the word from its previous meaning of "humankind". The human becoming theory was presented as a human science nursing theory in the practice of Heidegger, Dilthey, Merleau-Ponty, Gadamer and Sartre. Many of the European philosophers such as Heidegger, Sartre, and Merleau-Ponty, along with works by the pioneer American nurse theorist, Martha Rogers, synthesized the assumptions supporting the theory. The theory itself is structured around three unshakable matters or themes, those are meaning, rhythmicity, and transcendence. The first theme, which is meaning, has been mentioned in the first principle of the theory, which states "Structuring meaning multidimensionally is cocreating reality through the languaging of valuing and imaging". The principle means that people take interest in creating what is real for them through self-expression in living their values in a predetermined way. For instance a person who has to be an actor acts at many occasions, this happens because the actor's only concern is with acting and in order to make people realize about his ability, the actor keeps on acting at most of the public places. This means that there is a hope in that person's life, which makes him to act. The second theme is rhythmicity, which has been expressed in the second principle of the theory, which states, "Co-creating rhythmical patterns of relating is living the paradoxical unity of revealing-concealing and enabling-limiting while connecting-separating". This principle means that the unity of life includes noticeable opposites in regular patterns of relating. It means that in living life continuously and in small parts one shows and does not show self as opportunities and boundaries appear in moving with and apart from others. For instance, at times we look for opportunities in life and give sacrifices to avail it, at times according to the situation we lie to others about few matters and hide our things that if known to others can make us ashamed, although every lie is unintentional but we have to lie as not doing so can cause many other problems, it is not something we are in favor of doing always, yet we get bounded to do so. The third theme is transcendence, which is discussed in the third principle of the theory, which states "Cotranscending with the possibles is powering unique ways of originating in the process of transforming". This principle means that moving away from the present moment is like making a unique personal path for oneself, which creates a lot of confusion and also keeps on changing. A good example in everyday life is that all of us keep on dreaming about various things, even when it comes to take decision of our lives, we keep on changing them time after time as we do not keep in mind one goal. The point to be made is that, we all should keep on living life as it has come to us, all

Analysis of E-Commerce and Supply Chain for Silver Spoon

Analysis of E-Commerce and Supply Chain for Silver Spoon Silver Spoon Snacks is a fast food eatery established first in Gulshan in the year 1965. It has expanded to a second branch in Tariq road. During its heyday it revolutionized the fast food industry by introducing the concept of à ¢Ã¢â€š ¬Ã‹Å"rolls on the menu. It enjoyed this untapped market till competitors jumped on the band wagon. The menu is diverse, including Pakistani, Chinese, Continental, Western and Indian items. There is plenty of consumer traffic in both branches especially during the evening. The Tariq Road branch serves all kinds of BBQ items, club sandwich, zinger burger and the well known rolls. The restaurant is owned and operated by a family. The branch managers are actually brothers and share shifts during the day and night. There are a total of 4 active brothers that are responsible for handling the day to day running and operations of the system. Key purchase decisions, menu expansion and supply chain decisions are handled solely by them. They have been following a paper based system since its inception. All the accounting work and record keeping is done manually in registers that are stocked at the residence every month. Literature Review According to Laudon and Laudon (Information Systems and Decision making, 2000), the supply chain is a collection of physical entities linked together into processes that supply goods or services from source through consumption. The supply chain consists of suppliers, manufacturers, wholesalers, distributors, retail outlets, logistics and consumers. This list also includes those activities that are necessary in facilitating the supply chain. Managing a supply chain is a difficult task that requires keen insight and understanding of the business processes and the environment in which it operates. The struggle is to create a network which has no weak links in terms of time delays, information gaps or inefficiencies in other words, all processes must be integrated. This is best achieved by the creation of networks with a smooth inflow and outflow of relevant information. This is the heart of e-commerce. The internet has allowed the growth of e-businesses across borders and physical limits. The use of an intranet is greatly appreciated within a company. Based on internet technology, the intranet is used primarily within a single company which allows the internal users to expand and share information across floors and walls. These locations may be domestic or may even be throughout the world (Bartoo, Elliot, and Naik-lyer, 2000). E Commerce is one of the most important facets of the internet to have developed in this day and age. Ecommerce, sometimes referred to as E Business, involves carrying out business over the Internet with the use of computers that are linked to each other forming a network. E-commerce includes the buying, selling, marketing, and servicing of goods or services through telecommunication technologies. E-Business, on the other hand, carries a broader definition, not just the buying and selling of goods and services, but servicing customers, collaborating with business partners, and conducting communications and transactions within and outside an organization. (Electronic Commerce a managerial perspective by Efrahim Turban, David King, Prentice Hall; US Ed edition October, 1999) According to ComScore a marketing research company that provides marketing data and services to many of the Internets largest businesses, E-commerce has had its first $1B day on 2nd December 2010. The heaviest online spending day in history and the first to surpass the billion-dollar threshold, declares ComScore. This goes to show how far and wide the scope of electronic buying and selling has reached. It is revolutionized the way business models are created and defined numerous opportunities for entrepreneurs and the like. E- Commerce can help a supply chain over the internet in areas such as placing and receiving orders, providing product information, tracking orders, filling and managing inventory, and recording inflows and outflows (Sunil Chopra and Jan A, Van Mieghem, Supply Chain Management Review, April 200) A critical area where e-commerce has established its presence in a supply chain is in the resource planning and inventory management function of an organization. It helps users track the inventory and where it is distributed from the organization. It helps plan for future forecasts and deal with shortages. It creates a hub where information is shared among relevant members of a business model; this is known as EDI Electronic Data Interchange. Similarly ERP (Enterprise Resource Planning) systems have emerged that serve similar functions in terms of smooth data flow between members of an organization. Relevant information relating to key business functions is then shared, matched and cross matched between departments and related companies that have partnered with the business. The goal is to streamline operations and produce a cost and time efficient process altogether. IBM and Siemens are 2 prime examples of organizations that heavily rely on supply chain applications produced by business management software such as SAP. This application has streamlined its processes thereby creating a real-time and efficient business model. Inventory management models are heavily used in large scale organizations in the fast food industry. Giant franchises such as Subway, KFC and Pizza Hut use business intelligence software for its operations. Zap is a leading software house that creates web based packages for KFC and Pizza Hut. As a starting point, a basic open source inventory management software coupled with internet technologies is an ideal way for a small to mid-sized business to start. The diagram below shows how e-commerce can efficiently distribute and coordinate the flow of information between the entities and business functions of the supply chain. The importance of information sharing and interchange is crucial to improve operational effectiveness. Research methodology Secondary research Secondary research consisted of going through research articles and existing information on e-commerce and supply chain models. Text books, class lectures and the internet served as sources for secondary research. This type of research was necessary to gain an understanding of existing supply chain models that are benefitting with the integration of e-ecommerce and its technologies. Primary research This is first hand research that needed to be conducted to gain an understanding of Silver Spoon Snacks This form of research was conducted over 2 face to face interviews and short telephone calls with the Branch Manager and Operations Manager A set of questions were asked to understand the existing supply chain model and how operations are carried out on a daily and weekly basis These questions also attempted to surface any inefficiencies and weaknesses that exist in the current setup Interviews were necessary to collect direct and relevant information from the involved people Data Analysis Input details pertaining to the Tariq Road branch Raw material listing Chicken Beef Mutton Flour Vegetables Ketchup/mustard Seasonings Equipment used Oven Fryer Coal Freezers Stove Tables and chairs Utilities used Electricity Gas Telephone Water Labour employed Head Chef Kitchen staff Head Waiter Waiters Cleaners Watchman For simplicity, the supply chain of chicken as a key and widely used ingredient will be studied throughout this report. Supply Chain system of Silver Spoon Snacks explained with the help of a flow chart. Supply Chain Defined Chicken Butcher Thursday morning or earlier depending on needs, the Chicken supplier receives an order of Boneless Chicken and Tikka pieces for the week. This order is placed via telephone by the branch manager. The quantity for chicken in Tikka and Boneless variation is verbally specified via telephone. The supplier confirms the order and a delivery time is specified. The butcher cuts the chicken according to pieces specified either Tikka pieces or Boneless for Chicken rolls. Delivery vehicle As per initial agreement between Silver Spoon and the supplier, the chicken supply will be delivered to the warehouse in the suppliers vehicle. This is part of the negotiation. The supplier will have the chicken delivered to the warehouse and settle the payment at the end of the month. Warehouse The warehouse is owned and operated by Silver Spoon owners. It has been part of the business model since 40 years and is situated off Tariq road near the Tariq road branch. The warehouse serves as a sorting point most of the raw materials. Individual branch demand is catered to and planned here. The warehouse has a large kitchen and a storage bay. Warehouse kitchen The warehouse kitchen department is responsible for all the cleaning and preparation of the raw food. This entails cleaning the chicken, removing the fat and making it hygienic and fit for cooking. Staff is employed in this department to manage the cleaning. Warehouse storage After the chicken has been cleaned, it goes into cold storage. The amount which has to be distributed to the branches on a daily basis is dispatched and the rest goes into freezers. The amount is determined in advance by branch managers. Keep in mind that a weeks supply is available for both branches at the warehouse. Official vehicle A Suzuki Pickup is on standby at the warehouse and the workers load a days worth of chicken and transport it to the both branches. 60% of the chicken goes to the Tariq Road Branch as its chicken utilization is the highest. Tariq road branch At the Tariq Road branch, the official vehicle arrives shortly with the chicken for the day. This chicken thawed, cleaned and semi marinated at the individual branches before it is ready to be finally added with the secret spices and recipes. It is immediately transported by the workers to the freezer. Kitchen + freezer As noon approaches a portion of the boneless chicken is removed from the freezer and brought to the preparation room. Here the chicken is added with seasoning, sauce and the secret spices which are made early during the day. This preparation is done by the head chef. The boneless chicken goes to the Roll preparation area and the Tikka pieces go to the BBQ area where they are cooked. Customer Once cooked, the Rolls and Tikkas are served to customers Planning system For the sake of simplicity we will go through a typical week of ordering chicken to get a grasp of the current supply system at the Tariq Road branch. This boneless chicken is used for Chicken Rolls and Chicken Boti. Whereas full chickens are used to create 4 Tikka pieces per chicken. Demand for the week is established by looking at previous trends. Basically a base demand for consumption has been established for boneless chicken of 210 kg per week. The base demand of 210kg worth of boneless chicken is always used for Rolls and Chicken Boti. On an average, 220-250kgs of boneless chicken is purchased as demand from consumers never dips below 210kg per week. For Tikkas, the base demand is 80 Tikkas per day, which makes it 560 Tikkas on an average per week. A full chicken is able to provide 4 Tikka pieces. The key considerations that determine and influence demand for chicken are: Stage of the week Friday, Saturday and Sunday are days where demand for boneless chicken is at its highest. During these days the public goes out to eat with family. Public holidays the restaurant operates during public holidays. During these days of the calendar, families choose to visit eateries and therefore the consumption of boneless chicken is high. City turmoil during expected city turmoil and expected strikes, the public operates at an accelerated pace and attempts to get things out of the way. This may entail visiting Tariq Road for work 1-2 days before the expected turmoil or unrest. Furthermore, consumption of boneless chicken falls during the days of turmoil, hence purchasing is planned accordingly. Level of commercial activity Tariq Road is heavily populated with shops and vendors. If the activity in malls and shopping strips is high, then demand for food, especially Chicken Rolls is also high as it serves the fast food concept and is economical. The factors above have the capacity to influence demand for chicken and hence the purchasing patterns vary. Chicken that is not used is then stored in freezers for next days use. This chicken is bought on Thursdays of the week from a vendor that has been partnered with the business. An order is placed via telephone on Thursday morning by the Branch Manager and it arrives by noon. If for some reason demand is abnormally high, the regular chicken supplier is contacted and is urged to make an emergency drop to the warehouse. If he is unable to do so from his own inventory, then he is responsible for making other arrangements. Supplier selection A chicken supplier is selected on the basis of: Total cost Cleaning and cutting Cost is the most important factor that ultimately determines which supplier/butcher to choose from. Silver Spoon negotiates on the basis of the foremost is cost (low or discounted price), quality, and delivery service. Secondly, it is favourable if the supplier can clean and cut the chicken into pieces at his outlet before delivering it to the Silver Spoon warehouse. Although Silver Spoon has a chicken slaughtering and cleaning/cutting facility, but is used for only further cleaning of the chicken and cutting for marinating purposes. Financial costs pertaining to Tariq Road Branch Cost for chicken: this rate is Rs. 4 per kilo less than the prevailing marketing rate. The chicken suppliers set the price every Thursday of the week. Price of chicken per kilo varies on a weekly basis and is determined by the laws of demand and supply. For example, if chicken is in excess supply then the price falls. Conversely if there is high demand then the price rises such as on weekends. Due to this the chicken suppliers set their prices on Thursday. The Tariq Road branch bears 60% of the total cost of the chicken whereas the Gulshan branch, only 40%. Consumption and sale of chicken items is the highest at the Tariq Road branch. The basis for making profits for Tikkas is to earn Rs. 20-25 profit per Tikka. Utilities Electricity Bill: varies between Rs. 50,000 to 60,000 per month. Gas Bill: varies between Rs. 10,000 to 12,000 per month Telephone Bill: Rs. 1,000 per month on an average Coal Usage: worth Rs. 1,500 on a daily basis.    Labour Employed Waiter: The starting salary per waiter is Rs. 6000 per month. Senior waiters (determined by length of employment) are paid Rs. 8000 per month. There are a total of 8 senior waiters (8 x 8000 = Rs. 64,000 per month) and 6 junior waiters (6 x 6000 = Rs. 36,000 per month). Kitchen Staff: these employees include assistants to the chef (3 assistants), and additional workers who produce other items on the menu (5 kitchen workers). They are assigned various tasks in the kitchen to add value to the system. On an average, the total labour costs assigned to the kitchen staff are Rs. 75,000 Head chef: There is 1 head Chef who is paid Rs. 12,000 per month. Total labour costs per month = Rs 64,000 + Rs 36,000 + Rs. 65,000 + 12,000 = Rs 187,000 Discussion Inefficiencies or weaknesses in the supply chain Supplier/butcher: Silver Spoon has had the same supplier for chicken for nearly 20 years. They should search the market for other suppliers that can offer competitive rates for bulk purchases of chicken. The order is placed on the phone and a Silver Spoon official does not personally monitor the chicken selection, which means an old chicken or unhealthy chicken can be part of the mix Warehouse: At the warehouse, the supplier delivery vehicle drops off the chicken and drives away after collecting the payment. There is no check here, no one counts the chicken or weighs it upon arrival so there is no way of making sure if they received the amount they paid for. There is no record system or inventory management. The chicken is not à ¢Ã¢â€š ¬Ã‹Å"logged in, just immediately shifted to the kitchen where it is cleaned for use. Therefore there is no actual account or record for the amount of chicken that entered the facility nor is there any receiving slip or receipt. Warehouse Storage: Once the chicken is cleaned and processed fit for use, it goes into storage freezers and only the days worth is kept outside for delivery. However, there is no one who counts the number of chicken breasts or legs, or kilograms of chicken that goes into the freezer. So there is no check or monitor system. Silver Spoon Snacks Vehicle The days worth of chicken is transported to the Tariq Road Branch, but there is no formal record of the amount that leaves the warehouse, nor is there any receiving document from the branches end. Branch Again, there is no counter checking or counting system of the chicken that arrives in the branch. It is blindly kept in the freezer. Customer The customer does not receive an electronic receipt. Which means that there is no formal record at Silver Spoons counter of the items sold and the cash received. There is an informal scribble in a worn out register. Other deficiencies with the current setup Marketing: There are limited marketing efforts carried out by the restaurant. At most, marketing involves re-doing the company banner or releasing a dozen flyers in the area. No website exists. Recording: It is a complete paper based system with not a computer or digital device in sight. Records are loosely maintained at the warehouse and branch in registers and journals. There is no formal record keeping system. Customers are not given receipts therefore there is no cross checking. Tracking: there is no way for Silver Spoon Snacks to forecast demand judging by trends, as figures and statistics for trends do not exist. Paper based: it is a paper based system with information regarding transactions loosely recorded in registers. Checks and balances: checks and balances do not exist, there is no tangible record keeping when it comes to inventory and purchases. It is not possible to confirm orders with suppliers and inter branch as orders are verbally given. There is no proof. Proposed system The proposed system involves the purchase of computer hardware and the use of an internet connection. The idea is to create a basic centralized system at the warehouse as the server with 2 additional linked systems at the branches. The purpose is to track and record inventory that moves into the warehouse and out to the branches. A real time system is proposed where inventory levels are monitored by the hour. The systems will need to be linked by an internet connection to provide a real time feed of information between the branches and warehouse. With an inventory management and tracking software, the loopholes and loose-ends in the current system will be neutralized. How it works Once the systems have been installed and made operational, the current stock, inventory and work in progress are uploaded to the servers. The software will be used be the warehouse, and both the branches. Each user will update the records from their end so it can be seen at the warehouse server. The software will have section for the warehouse, branch A and branch B. Depending on the fresh demand levels, the warehouse determines the quantity of chicken needed and sends an order via telephone to the butcher. Had the butcher/supplier been using a computer system (example Makro), then an email would have been dispatched instead. The quantity ordered is punched into the system and falls under the status of pending. The rate per kilo is noted. Order time is also noted. Once the stock of chicken arrives at the warehouse, its exact quantity is manually counted and weighed by an employee and then the numbers are punched into the warehouse server. This will cross check the amount ordered with the amount received. Once the figures tally, a receiving slip is generated electronically and printed after the order has been confirmed and accounted for. A slip is generated and given to the supplier and a formal record now exists in the system. A notification is sent in a matter of seconds to both branches informing them of the added inventory levels. The levels now appear on the screens of both branch A and B (Tariq road and Gulshan). Preparations are made. Depending on the opening inventory and the base level demand of 210kg of chicken and 80 Tikka pieces, each branch sends its required amount of chicken (bonless and Tikka pieces) through the softwares built in messaging system. Each transaction and order is then recorded. After the warehouse server acknowledges receipt of the order from the branch, it then forwards it verbally to the warehouse freezer where the employee loads the Silver Spoon vehicle (Suzuki pickup). The vehicle then travels to the relevant branch. A printed slip is dispatched. From the warehouse, the inventory levels are then reduced and this is also reflected in each branches terminal. Once the vehicle is unloaded at the branch, a branch employee manually supervises the unloading and stocking of the chicken in the freezer. Once confirmed and signed, the branch manager then updates his terminal with the added inventory of chicken. Back at the warehouse, the reduction in inventory is equal to the gain in inventory at both branches. As the day goes by and the orders accumulate and dispatch, the inventory levels are monitored not only at the branch, but at the warehouse as well. Each chicken Tikka order placed or each chicken roll uses a certain portion of the inventory. And once the orders are fed and updated in the Silver Spoon register, the chicken based inventory is automatically deducted. Towards the end of the day, the ending inventory is tallied and counted. The warehouse manager reads these inventories on an hourly basis and incase of a shortage dispatches a vehicle to make up for the shortfall. The cycle is then repeated every day depending on the closing inventory levels. Notes on the proposed system The recommended software for Silver Spoon Snacks is inFlow Inventory management software (http://www.inflowinventory.com/). The software is easy to use and does not require extensive training. A simple understanding of images, inputting data and confirming orders is all it takes. Free software exists, but does not provide security, reliability and expansion as inFlows suite. Each terminal is given a unique pin code which only the operator is aware of. This means only the relevant person in charge can use the terminal which is a security check as well as a confirmation. Each transaction is logged and stored in a log file sent to the warehouse computer. Backups are made on a daily basis Financial Costs involved with this system Software: although many free software packages exist, inFlow Inventory Management provides the best balance between features and cost. To create a multi user network (ideal in this case), the license cost $299 per computer for lifetime use. 3 licenses will be needed. $299 x 3 = $897 = ~ Rs. 75000 (@ Rs. 84 per U.S Dollar) Hardware needed: processor, motherboard, RAM, hard drive, casing, power supply, monitor. Based on the software requirements, the hardware cost is as follows: Tariq Road Branch cost: Rs 23,000 Gulshan Branch cost : Rs 23,000 Warehouse cost: Rs. 27,000 Total : Rs. 73,000 Internet connection: 3 connections Initial setup cost : Rs. 800 x 3 Monthly cost: Rs. 1000 x 3 Total initial investment: Rs. 75,000 (3 licenses) + (73,000 (hardware) + 2,400 (internet setup) + 3000 (first month internet payment) = Rs. 153,400 Benefits of the proposed system Accountability: first and foremost, the new system will hold each branch accountable for what it has received in its inventory. Once its handed over the inventory, it is held accountable for its storage, sales and payment. The sales of the branch should match the inventory received. Inventory control: from the moment the chicken supply reaches the warehouse, it will be tracked and accounted for. The system will make sure that there is adequate supply at all branches at all times so as to not lose out on potential sales Economic order quantity: the ideal quantity of chicken to order each week and the ideal quantity to store in the freezers can be calculated based on demand and supply conditions. Inventory planning is thereby improved. Accuracy: with figures, statistics and numbers well accounted for and cross references, the books of Silver Spoon will present and accurate picture of state of affairs. A reduction in human error in terms of calculations, counting and so on will also be witnessed. Record keeping: instead of scribbling in registers and writing journals, an electronic system with constant updates is hence created with the use of e-commerce technologies. Past transactions, exchanges, buying and selling are stored electronically thereby staying safe. The option to print out the records exists, thereby creating tangible records. Electronic Data Interchange: Information sharing between branches and the warehouse will be more convenient as real time updates and inventory levels can be monitored. Offers and promotional schemes by suppliers can also be entertained. Expansion: This inventory monitoring and management system is not just limited to chicken; it can be used for the entire product line, mutton, beef, vegetables, cold drinks, seasoning, flour and so on. The scope is limitless with unlimited suppliers and customers. Improved Customer Service and loyalty: when a customer always gets his or her desired order in desired quantity, it creates customer satisfaction and creates repeat customers. It improves loyalty as well. A computerized receipt also creates a positive impression on the customers. Reduce stock-outs and overstocks: with supply synchronized with demand, the chances of ending up with à ¢Ã¢â€š ¬Ã‹Å"expired inventory or facing shortages are greatly reduced. Shortages are prevented as inventory as planned well in advance, and in the same way excess inventory is also reducing thereby curbing inventory carrying costs. Ready alerts: if the inventory dips below a certain level at a branch, an automatically generated alert is sent to the warehouse or Gulshan branch and inventory can be moved around. Furthermore this will act as an early warning sign to the warehouse to acquire more inventory. Meeting demand: demand is almost always met unless outside forces have some play. With inventory always available due to a tracking and trend analysis system, sales will always be met. Forecasting: due to its ability to track charts and record daily transactions, the stored information can be used to conduct trend analysis for certain times of the calendar year. This will allow better planning for inventory and sales. Website: Silver Spoon Snacks Pvt. Ltd. can go on-line and have a web presence. This on its own is a marketing tool Networking: since Silver Spoon is now on-line and has a presence on the world wide web, it will be able to reach out to suppliers and customers on a larger scale. It is a ready marketing tool. It can partner with other restaurants, sponsors, FMCGs and causes. Marketing: with the use of e-commerce technologies, Silver Spoon Snacks can expand its marketing operations by sending out e-mails and creating ad banners and partnering with other websites. Costs of proposed system Change: it is possible that managers and top management may resist the change/transition from a paper based system to a technical system. The current system, though not ideal sets comfortably with current management. A management paradigm shift is required. Training: the system users will require some short initial training to understand the use of the software and technology in general. Although the Operations Manager Mr. Talha Awan is well versed with computer software and hardware, there will still be a slight lag due to training. Initial investment: although a small amount, roughly Rs. 150,000 will need to be diverted for a project that has no immediate monetary returns. Software support: although a helpline for customer support exists, it can become cumbersome to ask for guidance incase of software failure or confusion. Hardware failure: at the mercy of KESC and the elements, the computer hardware may fail thereby causing confusion and a stop in information flow. Although an uninterrupted power supply may be purchased, as well as a warranty plan, it will only add up in costs and delays. Internet failure: from time to time, the internet service provider may fail to provide a 100% uptime. This can cause delays and lags in the system. Industry Standard Bar B Q Tonight Inventory Management System To further add value to this report, I studied Bar B Q Tonights current inventory management setup which is computerized. Information was gathered through telephonic interviews and e-mail exchange with the Operations Managers, Sardar Ishaq and Mr. Abur Rehman. The findings are compiled below. Bar B Q Tonight is one of Karachis most famous restaurants that came into being in 1988. It prepares all kinds of cuisine that caters to thousands of customers on a daily basis. In-fact the multi storeyed establishment can house upto a thousand customers at a time. The restaurant has enjoyed high growth levels consistent with every year. Recently a branch has been erected in Lahore. Chicken, Beef, Fish, vegetables, pastas, fruit, ice cream, mushrooms, sausages, cheese, beverages and tissue rolls are just a small list of the inventory that are in storage and continuous use at the restaurant. These are key inputs needed to give customers a full service and experience backed by quality that the restaurant promises. To ensure proper delivery of storage, roughly 500 employees and 2 dozen management level officers are part of the work force. The availability of sufficient inventory and especially at the right time is perhaps the single most crucial factor at the restaurant. Insufficient inventory levels can result in a loss of potential sales. Furthermore due to the sheer quantity of inventory that enters and exits the building, checks and balances, control and proper monitoring of stock are required. This serves a number of functions such as quality control, waste management and theft protection. The current supply chain is as follows: SUPPLIER à ¯Ã†â€™Ã‚   DRY/COLD STORAGE à ¯Ã†â€™Ã‚   CUTTING/PROCESSING à ¯Ã†â€™Ã‚   RELEVANT FOOD DEPARTMENT à ¯Ã†â€™Ã‚   CUSTOMER The suppliers supply meat, chicken, tinned items, cold drinks, eggs, vegetables and basically all the inputs needed. Once the orders are received, they go into processing/cleaning/cutting/batching dependin Analysis of E-Commerce and Supply Chain for Silver Spoon Analysis of E-Commerce and Supply Chain for Silver Spoon Silver Spoon Snacks is a fast food eatery established first in Gulshan in the year 1965. It has expanded to a second branch in Tariq road. During its heyday it revolutionized the fast food industry by introducing the concept of à ¢Ã¢â€š ¬Ã‹Å"rolls on the menu. It enjoyed this untapped market till competitors jumped on the band wagon. The menu is diverse, including Pakistani, Chinese, Continental, Western and Indian items. There is plenty of consumer traffic in both branches especially during the evening. The Tariq Road branch serves all kinds of BBQ items, club sandwich, zinger burger and the well known rolls. The restaurant is owned and operated by a family. The branch managers are actually brothers and share shifts during the day and night. There are a total of 4 active brothers that are responsible for handling the day to day running and operations of the system. Key purchase decisions, menu expansion and supply chain decisions are handled solely by them. They have been following a paper based system since its inception. All the accounting work and record keeping is done manually in registers that are stocked at the residence every month. Literature Review According to Laudon and Laudon (Information Systems and Decision making, 2000), the supply chain is a collection of physical entities linked together into processes that supply goods or services from source through consumption. The supply chain consists of suppliers, manufacturers, wholesalers, distributors, retail outlets, logistics and consumers. This list also includes those activities that are necessary in facilitating the supply chain. Managing a supply chain is a difficult task that requires keen insight and understanding of the business processes and the environment in which it operates. The struggle is to create a network which has no weak links in terms of time delays, information gaps or inefficiencies in other words, all processes must be integrated. This is best achieved by the creation of networks with a smooth inflow and outflow of relevant information. This is the heart of e-commerce. The internet has allowed the growth of e-businesses across borders and physical limits. The use of an intranet is greatly appreciated within a company. Based on internet technology, the intranet is used primarily within a single company which allows the internal users to expand and share information across floors and walls. These locations may be domestic or may even be throughout the world (Bartoo, Elliot, and Naik-lyer, 2000). E Commerce is one of the most important facets of the internet to have developed in this day and age. Ecommerce, sometimes referred to as E Business, involves carrying out business over the Internet with the use of computers that are linked to each other forming a network. E-commerce includes the buying, selling, marketing, and servicing of goods or services through telecommunication technologies. E-Business, on the other hand, carries a broader definition, not just the buying and selling of goods and services, but servicing customers, collaborating with business partners, and conducting communications and transactions within and outside an organization. (Electronic Commerce a managerial perspective by Efrahim Turban, David King, Prentice Hall; US Ed edition October, 1999) According to ComScore a marketing research company that provides marketing data and services to many of the Internets largest businesses, E-commerce has had its first $1B day on 2nd December 2010. The heaviest online spending day in history and the first to surpass the billion-dollar threshold, declares ComScore. This goes to show how far and wide the scope of electronic buying and selling has reached. It is revolutionized the way business models are created and defined numerous opportunities for entrepreneurs and the like. E- Commerce can help a supply chain over the internet in areas such as placing and receiving orders, providing product information, tracking orders, filling and managing inventory, and recording inflows and outflows (Sunil Chopra and Jan A, Van Mieghem, Supply Chain Management Review, April 200) A critical area where e-commerce has established its presence in a supply chain is in the resource planning and inventory management function of an organization. It helps users track the inventory and where it is distributed from the organization. It helps plan for future forecasts and deal with shortages. It creates a hub where information is shared among relevant members of a business model; this is known as EDI Electronic Data Interchange. Similarly ERP (Enterprise Resource Planning) systems have emerged that serve similar functions in terms of smooth data flow between members of an organization. Relevant information relating to key business functions is then shared, matched and cross matched between departments and related companies that have partnered with the business. The goal is to streamline operations and produce a cost and time efficient process altogether. IBM and Siemens are 2 prime examples of organizations that heavily rely on supply chain applications produced by business management software such as SAP. This application has streamlined its processes thereby creating a real-time and efficient business model. Inventory management models are heavily used in large scale organizations in the fast food industry. Giant franchises such as Subway, KFC and Pizza Hut use business intelligence software for its operations. Zap is a leading software house that creates web based packages for KFC and Pizza Hut. As a starting point, a basic open source inventory management software coupled with internet technologies is an ideal way for a small to mid-sized business to start. The diagram below shows how e-commerce can efficiently distribute and coordinate the flow of information between the entities and business functions of the supply chain. The importance of information sharing and interchange is crucial to improve operational effectiveness. Research methodology Secondary research Secondary research consisted of going through research articles and existing information on e-commerce and supply chain models. Text books, class lectures and the internet served as sources for secondary research. This type of research was necessary to gain an understanding of existing supply chain models that are benefitting with the integration of e-ecommerce and its technologies. Primary research This is first hand research that needed to be conducted to gain an understanding of Silver Spoon Snacks This form of research was conducted over 2 face to face interviews and short telephone calls with the Branch Manager and Operations Manager A set of questions were asked to understand the existing supply chain model and how operations are carried out on a daily and weekly basis These questions also attempted to surface any inefficiencies and weaknesses that exist in the current setup Interviews were necessary to collect direct and relevant information from the involved people Data Analysis Input details pertaining to the Tariq Road branch Raw material listing Chicken Beef Mutton Flour Vegetables Ketchup/mustard Seasonings Equipment used Oven Fryer Coal Freezers Stove Tables and chairs Utilities used Electricity Gas Telephone Water Labour employed Head Chef Kitchen staff Head Waiter Waiters Cleaners Watchman For simplicity, the supply chain of chicken as a key and widely used ingredient will be studied throughout this report. Supply Chain system of Silver Spoon Snacks explained with the help of a flow chart. Supply Chain Defined Chicken Butcher Thursday morning or earlier depending on needs, the Chicken supplier receives an order of Boneless Chicken and Tikka pieces for the week. This order is placed via telephone by the branch manager. The quantity for chicken in Tikka and Boneless variation is verbally specified via telephone. The supplier confirms the order and a delivery time is specified. The butcher cuts the chicken according to pieces specified either Tikka pieces or Boneless for Chicken rolls. Delivery vehicle As per initial agreement between Silver Spoon and the supplier, the chicken supply will be delivered to the warehouse in the suppliers vehicle. This is part of the negotiation. The supplier will have the chicken delivered to the warehouse and settle the payment at the end of the month. Warehouse The warehouse is owned and operated by Silver Spoon owners. It has been part of the business model since 40 years and is situated off Tariq road near the Tariq road branch. The warehouse serves as a sorting point most of the raw materials. Individual branch demand is catered to and planned here. The warehouse has a large kitchen and a storage bay. Warehouse kitchen The warehouse kitchen department is responsible for all the cleaning and preparation of the raw food. This entails cleaning the chicken, removing the fat and making it hygienic and fit for cooking. Staff is employed in this department to manage the cleaning. Warehouse storage After the chicken has been cleaned, it goes into cold storage. The amount which has to be distributed to the branches on a daily basis is dispatched and the rest goes into freezers. The amount is determined in advance by branch managers. Keep in mind that a weeks supply is available for both branches at the warehouse. Official vehicle A Suzuki Pickup is on standby at the warehouse and the workers load a days worth of chicken and transport it to the both branches. 60% of the chicken goes to the Tariq Road Branch as its chicken utilization is the highest. Tariq road branch At the Tariq Road branch, the official vehicle arrives shortly with the chicken for the day. This chicken thawed, cleaned and semi marinated at the individual branches before it is ready to be finally added with the secret spices and recipes. It is immediately transported by the workers to the freezer. Kitchen + freezer As noon approaches a portion of the boneless chicken is removed from the freezer and brought to the preparation room. Here the chicken is added with seasoning, sauce and the secret spices which are made early during the day. This preparation is done by the head chef. The boneless chicken goes to the Roll preparation area and the Tikka pieces go to the BBQ area where they are cooked. Customer Once cooked, the Rolls and Tikkas are served to customers Planning system For the sake of simplicity we will go through a typical week of ordering chicken to get a grasp of the current supply system at the Tariq Road branch. This boneless chicken is used for Chicken Rolls and Chicken Boti. Whereas full chickens are used to create 4 Tikka pieces per chicken. Demand for the week is established by looking at previous trends. Basically a base demand for consumption has been established for boneless chicken of 210 kg per week. The base demand of 210kg worth of boneless chicken is always used for Rolls and Chicken Boti. On an average, 220-250kgs of boneless chicken is purchased as demand from consumers never dips below 210kg per week. For Tikkas, the base demand is 80 Tikkas per day, which makes it 560 Tikkas on an average per week. A full chicken is able to provide 4 Tikka pieces. The key considerations that determine and influence demand for chicken are: Stage of the week Friday, Saturday and Sunday are days where demand for boneless chicken is at its highest. During these days the public goes out to eat with family. Public holidays the restaurant operates during public holidays. During these days of the calendar, families choose to visit eateries and therefore the consumption of boneless chicken is high. City turmoil during expected city turmoil and expected strikes, the public operates at an accelerated pace and attempts to get things out of the way. This may entail visiting Tariq Road for work 1-2 days before the expected turmoil or unrest. Furthermore, consumption of boneless chicken falls during the days of turmoil, hence purchasing is planned accordingly. Level of commercial activity Tariq Road is heavily populated with shops and vendors. If the activity in malls and shopping strips is high, then demand for food, especially Chicken Rolls is also high as it serves the fast food concept and is economical. The factors above have the capacity to influence demand for chicken and hence the purchasing patterns vary. Chicken that is not used is then stored in freezers for next days use. This chicken is bought on Thursdays of the week from a vendor that has been partnered with the business. An order is placed via telephone on Thursday morning by the Branch Manager and it arrives by noon. If for some reason demand is abnormally high, the regular chicken supplier is contacted and is urged to make an emergency drop to the warehouse. If he is unable to do so from his own inventory, then he is responsible for making other arrangements. Supplier selection A chicken supplier is selected on the basis of: Total cost Cleaning and cutting Cost is the most important factor that ultimately determines which supplier/butcher to choose from. Silver Spoon negotiates on the basis of the foremost is cost (low or discounted price), quality, and delivery service. Secondly, it is favourable if the supplier can clean and cut the chicken into pieces at his outlet before delivering it to the Silver Spoon warehouse. Although Silver Spoon has a chicken slaughtering and cleaning/cutting facility, but is used for only further cleaning of the chicken and cutting for marinating purposes. Financial costs pertaining to Tariq Road Branch Cost for chicken: this rate is Rs. 4 per kilo less than the prevailing marketing rate. The chicken suppliers set the price every Thursday of the week. Price of chicken per kilo varies on a weekly basis and is determined by the laws of demand and supply. For example, if chicken is in excess supply then the price falls. Conversely if there is high demand then the price rises such as on weekends. Due to this the chicken suppliers set their prices on Thursday. The Tariq Road branch bears 60% of the total cost of the chicken whereas the Gulshan branch, only 40%. Consumption and sale of chicken items is the highest at the Tariq Road branch. The basis for making profits for Tikkas is to earn Rs. 20-25 profit per Tikka. Utilities Electricity Bill: varies between Rs. 50,000 to 60,000 per month. Gas Bill: varies between Rs. 10,000 to 12,000 per month Telephone Bill: Rs. 1,000 per month on an average Coal Usage: worth Rs. 1,500 on a daily basis.    Labour Employed Waiter: The starting salary per waiter is Rs. 6000 per month. Senior waiters (determined by length of employment) are paid Rs. 8000 per month. There are a total of 8 senior waiters (8 x 8000 = Rs. 64,000 per month) and 6 junior waiters (6 x 6000 = Rs. 36,000 per month). Kitchen Staff: these employees include assistants to the chef (3 assistants), and additional workers who produce other items on the menu (5 kitchen workers). They are assigned various tasks in the kitchen to add value to the system. On an average, the total labour costs assigned to the kitchen staff are Rs. 75,000 Head chef: There is 1 head Chef who is paid Rs. 12,000 per month. Total labour costs per month = Rs 64,000 + Rs 36,000 + Rs. 65,000 + 12,000 = Rs 187,000 Discussion Inefficiencies or weaknesses in the supply chain Supplier/butcher: Silver Spoon has had the same supplier for chicken for nearly 20 years. They should search the market for other suppliers that can offer competitive rates for bulk purchases of chicken. The order is placed on the phone and a Silver Spoon official does not personally monitor the chicken selection, which means an old chicken or unhealthy chicken can be part of the mix Warehouse: At the warehouse, the supplier delivery vehicle drops off the chicken and drives away after collecting the payment. There is no check here, no one counts the chicken or weighs it upon arrival so there is no way of making sure if they received the amount they paid for. There is no record system or inventory management. The chicken is not à ¢Ã¢â€š ¬Ã‹Å"logged in, just immediately shifted to the kitchen where it is cleaned for use. Therefore there is no actual account or record for the amount of chicken that entered the facility nor is there any receiving slip or receipt. Warehouse Storage: Once the chicken is cleaned and processed fit for use, it goes into storage freezers and only the days worth is kept outside for delivery. However, there is no one who counts the number of chicken breasts or legs, or kilograms of chicken that goes into the freezer. So there is no check or monitor system. Silver Spoon Snacks Vehicle The days worth of chicken is transported to the Tariq Road Branch, but there is no formal record of the amount that leaves the warehouse, nor is there any receiving document from the branches end. Branch Again, there is no counter checking or counting system of the chicken that arrives in the branch. It is blindly kept in the freezer. Customer The customer does not receive an electronic receipt. Which means that there is no formal record at Silver Spoons counter of the items sold and the cash received. There is an informal scribble in a worn out register. Other deficiencies with the current setup Marketing: There are limited marketing efforts carried out by the restaurant. At most, marketing involves re-doing the company banner or releasing a dozen flyers in the area. No website exists. Recording: It is a complete paper based system with not a computer or digital device in sight. Records are loosely maintained at the warehouse and branch in registers and journals. There is no formal record keeping system. Customers are not given receipts therefore there is no cross checking. Tracking: there is no way for Silver Spoon Snacks to forecast demand judging by trends, as figures and statistics for trends do not exist. Paper based: it is a paper based system with information regarding transactions loosely recorded in registers. Checks and balances: checks and balances do not exist, there is no tangible record keeping when it comes to inventory and purchases. It is not possible to confirm orders with suppliers and inter branch as orders are verbally given. There is no proof. Proposed system The proposed system involves the purchase of computer hardware and the use of an internet connection. The idea is to create a basic centralized system at the warehouse as the server with 2 additional linked systems at the branches. The purpose is to track and record inventory that moves into the warehouse and out to the branches. A real time system is proposed where inventory levels are monitored by the hour. The systems will need to be linked by an internet connection to provide a real time feed of information between the branches and warehouse. With an inventory management and tracking software, the loopholes and loose-ends in the current system will be neutralized. How it works Once the systems have been installed and made operational, the current stock, inventory and work in progress are uploaded to the servers. The software will be used be the warehouse, and both the branches. Each user will update the records from their end so it can be seen at the warehouse server. The software will have section for the warehouse, branch A and branch B. Depending on the fresh demand levels, the warehouse determines the quantity of chicken needed and sends an order via telephone to the butcher. Had the butcher/supplier been using a computer system (example Makro), then an email would have been dispatched instead. The quantity ordered is punched into the system and falls under the status of pending. The rate per kilo is noted. Order time is also noted. Once the stock of chicken arrives at the warehouse, its exact quantity is manually counted and weighed by an employee and then the numbers are punched into the warehouse server. This will cross check the amount ordered with the amount received. Once the figures tally, a receiving slip is generated electronically and printed after the order has been confirmed and accounted for. A slip is generated and given to the supplier and a formal record now exists in the system. A notification is sent in a matter of seconds to both branches informing them of the added inventory levels. The levels now appear on the screens of both branch A and B (Tariq road and Gulshan). Preparations are made. Depending on the opening inventory and the base level demand of 210kg of chicken and 80 Tikka pieces, each branch sends its required amount of chicken (bonless and Tikka pieces) through the softwares built in messaging system. Each transaction and order is then recorded. After the warehouse server acknowledges receipt of the order from the branch, it then forwards it verbally to the warehouse freezer where the employee loads the Silver Spoon vehicle (Suzuki pickup). The vehicle then travels to the relevant branch. A printed slip is dispatched. From the warehouse, the inventory levels are then reduced and this is also reflected in each branches terminal. Once the vehicle is unloaded at the branch, a branch employee manually supervises the unloading and stocking of the chicken in the freezer. Once confirmed and signed, the branch manager then updates his terminal with the added inventory of chicken. Back at the warehouse, the reduction in inventory is equal to the gain in inventory at both branches. As the day goes by and the orders accumulate and dispatch, the inventory levels are monitored not only at the branch, but at the warehouse as well. Each chicken Tikka order placed or each chicken roll uses a certain portion of the inventory. And once the orders are fed and updated in the Silver Spoon register, the chicken based inventory is automatically deducted. Towards the end of the day, the ending inventory is tallied and counted. The warehouse manager reads these inventories on an hourly basis and incase of a shortage dispatches a vehicle to make up for the shortfall. The cycle is then repeated every day depending on the closing inventory levels. Notes on the proposed system The recommended software for Silver Spoon Snacks is inFlow Inventory management software (http://www.inflowinventory.com/). The software is easy to use and does not require extensive training. A simple understanding of images, inputting data and confirming orders is all it takes. Free software exists, but does not provide security, reliability and expansion as inFlows suite. Each terminal is given a unique pin code which only the operator is aware of. This means only the relevant person in charge can use the terminal which is a security check as well as a confirmation. Each transaction is logged and stored in a log file sent to the warehouse computer. Backups are made on a daily basis Financial Costs involved with this system Software: although many free software packages exist, inFlow Inventory Management provides the best balance between features and cost. To create a multi user network (ideal in this case), the license cost $299 per computer for lifetime use. 3 licenses will be needed. $299 x 3 = $897 = ~ Rs. 75000 (@ Rs. 84 per U.S Dollar) Hardware needed: processor, motherboard, RAM, hard drive, casing, power supply, monitor. Based on the software requirements, the hardware cost is as follows: Tariq Road Branch cost: Rs 23,000 Gulshan Branch cost : Rs 23,000 Warehouse cost: Rs. 27,000 Total : Rs. 73,000 Internet connection: 3 connections Initial setup cost : Rs. 800 x 3 Monthly cost: Rs. 1000 x 3 Total initial investment: Rs. 75,000 (3 licenses) + (73,000 (hardware) + 2,400 (internet setup) + 3000 (first month internet payment) = Rs. 153,400 Benefits of the proposed system Accountability: first and foremost, the new system will hold each branch accountable for what it has received in its inventory. Once its handed over the inventory, it is held accountable for its storage, sales and payment. The sales of the branch should match the inventory received. Inventory control: from the moment the chicken supply reaches the warehouse, it will be tracked and accounted for. The system will make sure that there is adequate supply at all branches at all times so as to not lose out on potential sales Economic order quantity: the ideal quantity of chicken to order each week and the ideal quantity to store in the freezers can be calculated based on demand and supply conditions. Inventory planning is thereby improved. Accuracy: with figures, statistics and numbers well accounted for and cross references, the books of Silver Spoon will present and accurate picture of state of affairs. A reduction in human error in terms of calculations, counting and so on will also be witnessed. Record keeping: instead of scribbling in registers and writing journals, an electronic system with constant updates is hence created with the use of e-commerce technologies. Past transactions, exchanges, buying and selling are stored electronically thereby staying safe. The option to print out the records exists, thereby creating tangible records. Electronic Data Interchange: Information sharing between branches and the warehouse will be more convenient as real time updates and inventory levels can be monitored. Offers and promotional schemes by suppliers can also be entertained. Expansion: This inventory monitoring and management system is not just limited to chicken; it can be used for the entire product line, mutton, beef, vegetables, cold drinks, seasoning, flour and so on. The scope is limitless with unlimited suppliers and customers. Improved Customer Service and loyalty: when a customer always gets his or her desired order in desired quantity, it creates customer satisfaction and creates repeat customers. It improves loyalty as well. A computerized receipt also creates a positive impression on the customers. Reduce stock-outs and overstocks: with supply synchronized with demand, the chances of ending up with à ¢Ã¢â€š ¬Ã‹Å"expired inventory or facing shortages are greatly reduced. Shortages are prevented as inventory as planned well in advance, and in the same way excess inventory is also reducing thereby curbing inventory carrying costs. Ready alerts: if the inventory dips below a certain level at a branch, an automatically generated alert is sent to the warehouse or Gulshan branch and inventory can be moved around. Furthermore this will act as an early warning sign to the warehouse to acquire more inventory. Meeting demand: demand is almost always met unless outside forces have some play. With inventory always available due to a tracking and trend analysis system, sales will always be met. Forecasting: due to its ability to track charts and record daily transactions, the stored information can be used to conduct trend analysis for certain times of the calendar year. This will allow better planning for inventory and sales. Website: Silver Spoon Snacks Pvt. Ltd. can go on-line and have a web presence. This on its own is a marketing tool Networking: since Silver Spoon is now on-line and has a presence on the world wide web, it will be able to reach out to suppliers and customers on a larger scale. It is a ready marketing tool. It can partner with other restaurants, sponsors, FMCGs and causes. Marketing: with the use of e-commerce technologies, Silver Spoon Snacks can expand its marketing operations by sending out e-mails and creating ad banners and partnering with other websites. Costs of proposed system Change: it is possible that managers and top management may resist the change/transition from a paper based system to a technical system. The current system, though not ideal sets comfortably with current management. A management paradigm shift is required. Training: the system users will require some short initial training to understand the use of the software and technology in general. Although the Operations Manager Mr. Talha Awan is well versed with computer software and hardware, there will still be a slight lag due to training. Initial investment: although a small amount, roughly Rs. 150,000 will need to be diverted for a project that has no immediate monetary returns. Software support: although a helpline for customer support exists, it can become cumbersome to ask for guidance incase of software failure or confusion. Hardware failure: at the mercy of KESC and the elements, the computer hardware may fail thereby causing confusion and a stop in information flow. Although an uninterrupted power supply may be purchased, as well as a warranty plan, it will only add up in costs and delays. Internet failure: from time to time, the internet service provider may fail to provide a 100% uptime. This can cause delays and lags in the system. Industry Standard Bar B Q Tonight Inventory Management System To further add value to this report, I studied Bar B Q Tonights current inventory management setup which is computerized. Information was gathered through telephonic interviews and e-mail exchange with the Operations Managers, Sardar Ishaq and Mr. Abur Rehman. The findings are compiled below. Bar B Q Tonight is one of Karachis most famous restaurants that came into being in 1988. It prepares all kinds of cuisine that caters to thousands of customers on a daily basis. In-fact the multi storeyed establishment can house upto a thousand customers at a time. The restaurant has enjoyed high growth levels consistent with every year. Recently a branch has been erected in Lahore. Chicken, Beef, Fish, vegetables, pastas, fruit, ice cream, mushrooms, sausages, cheese, beverages and tissue rolls are just a small list of the inventory that are in storage and continuous use at the restaurant. These are key inputs needed to give customers a full service and experience backed by quality that the restaurant promises. To ensure proper delivery of storage, roughly 500 employees and 2 dozen management level officers are part of the work force. The availability of sufficient inventory and especially at the right time is perhaps the single most crucial factor at the restaurant. Insufficient inventory levels can result in a loss of potential sales. Furthermore due to the sheer quantity of inventory that enters and exits the building, checks and balances, control and proper monitoring of stock are required. This serves a number of functions such as quality control, waste management and theft protection. The current supply chain is as follows: SUPPLIER à ¯Ã†â€™Ã‚   DRY/COLD STORAGE à ¯Ã†â€™Ã‚   CUTTING/PROCESSING à ¯Ã†â€™Ã‚   RELEVANT FOOD DEPARTMENT à ¯Ã†â€™Ã‚   CUSTOMER The suppliers supply meat, chicken, tinned items, cold drinks, eggs, vegetables and basically all the inputs needed. Once the orders are received, they go into processing/cleaning/cutting/batching dependin

Greed :: essays papers

Greed Greed Greed is a selfish desire for more than one needs or deserves. Greed can make honest men murderers. It has made countries with rich valuable resources into the poorest countries in the world. We are taught it is bad and not to practice it. But consider a world without greed, where everyone is as sharing as Mother Theresa was. The progress of humankind would be at a standstill. Greed has given our society faster travel, better service, more convenience, and most importantly, progress. Greed has created thousands of billionaires and millions of millionaires. But why is greed associated with evil? In their day, most capitalists like Cornelius Vanderbilt and John D. Rockefeller were depicted as pure evil. Vanderbilt stole from the poor. Rockefeller was a snake. But the name-calling did not come from the consumers; it was the competing businesses that complained. The newspapers expanded on these comments, calling them "robber barons." These are inaccurate terms for these busine ssmen. They were not barons because they all started penniless and they were not robbers because they did not take it from anyone else. Vanderbilt got rich by making travel and shipping faster, cheaper, and more luxurious. He built bigger, faster, and more efficient ships. He served food on his ships, which the customers liked and he lowered his costs. He lowered the New York to Hartford fare from $8 to $1. Rockefeller made his fortunes selling oil. He also lowered his costs, making fuel affordable for the working-class people. The working-class people, who use to go to bed after sunset, could now afford fuel for their lanterns. The people, who worked an average 10-12 hours a day, could now have a private and social life. The consumers were happy, the workers were happy, and they were happy. Bill Gates, CEO of Microsoft Corporation is another example of a greedy person. He is the richest man in the world with about $40 billion and he continues to pursue more wealth. Just because he has $40 billion does not mean the rest of the world lost $40 billion, he created more wealth for the rest of the world. His software created new ways of saving time and money and created thousands of new jobs. Bill Gates got rich by persuading people to buy his product. His motive may have been greed, but to achieve that, he had to give us what we wanted. Greed :: essays papers Greed Greed Greed is a selfish desire for more than one needs or deserves. Greed can make honest men murderers. It has made countries with rich valuable resources into the poorest countries in the world. We are taught it is bad and not to practice it. But consider a world without greed, where everyone is as sharing as Mother Theresa was. The progress of humankind would be at a standstill. Greed has given our society faster travel, better service, more convenience, and most importantly, progress. Greed has created thousands of billionaires and millions of millionaires. But why is greed associated with evil? In their day, most capitalists like Cornelius Vanderbilt and John D. Rockefeller were depicted as pure evil. Vanderbilt stole from the poor. Rockefeller was a snake. But the name-calling did not come from the consumers; it was the competing businesses that complained. The newspapers expanded on these comments, calling them "robber barons." These are inaccurate terms for these busine ssmen. They were not barons because they all started penniless and they were not robbers because they did not take it from anyone else. Vanderbilt got rich by making travel and shipping faster, cheaper, and more luxurious. He built bigger, faster, and more efficient ships. He served food on his ships, which the customers liked and he lowered his costs. He lowered the New York to Hartford fare from $8 to $1. Rockefeller made his fortunes selling oil. He also lowered his costs, making fuel affordable for the working-class people. The working-class people, who use to go to bed after sunset, could now afford fuel for their lanterns. The people, who worked an average 10-12 hours a day, could now have a private and social life. The consumers were happy, the workers were happy, and they were happy. Bill Gates, CEO of Microsoft Corporation is another example of a greedy person. He is the richest man in the world with about $40 billion and he continues to pursue more wealth. Just because he has $40 billion does not mean the rest of the world lost $40 billion, he created more wealth for the rest of the world. His software created new ways of saving time and money and created thousands of new jobs. Bill Gates got rich by persuading people to buy his product. His motive may have been greed, but to achieve that, he had to give us what we wanted.

Globalization Case paper-marketing Essay

There are new technologies that are emerging in the market and this ahs led to advancements in communication and transport. Every marketer in the world wants his/her products marketed by use of the new technology. The recent developments in technology have resulted in the emergence of standardized consumer products that are marketed in the global market. Consumer preferences that were regional or country based have ceased globally and the needs and desires of people have been homogenized. This has resulted in failure of most of the multinational corporations while the global corporations are thriving in business. Homogenization in the global market can be seen in the case of Coca-cola and Pepsi-cola, these two producers sell their globally standardized products around the world which is filled with people with different tastes and preferences but they make good sales. Unlike before when companies perceived that overseas prices were higher, now companies are using a common method to distribute finance and price their products internationally. The markets that used to be small and nation based have expanded to market their products globally; this has been necessitated by the competition that exists leading to increased efficiency in the production, management, marketing and distribution of products. Customers tend to prefer products from companies that have forced the costs and prices down while on the other hand increasing the quality and reliability of their products. Large companies that operate in a single country are very much unlikely to standardize their products internationally. Companies that lack clarified global focus and are not attentive to the economies of simplicity and standardization are faced with a lot of problems in their marketing lines. The multinational corporation knows a lot about very many countries while the global corporation understands the need to be competitive on a global scale as well as on a national scale and is always aimed at reducing its prices by standardizing its products and operations. Due to the current global markets there has been a great deal of division of labor and specialization. Large scale production of standardized items has been seen to be cheaper within a wide range of volume than small scale production (Theodore, 1984). Implications for a global marketer Global marketers need to come up with ways that will increase their competitive advantage globally and these would help them survive in the global market. Use of the current technology can increase the global marketers’ area of business. The global marketers also need to standardize their products so as to make sure that they are fit for the international market. For a global marketer to thrive in business he has to change the mentality that marketing is giving the customers what they need and look at marketing as trying to understand what exactly the customer would like. Global marketers should not therefore persist with costly, customized multinational products and services but they should aim and press for global standardization. The global marketer also needs to note the barriers to globalization that exist in the market; these barriers are normally experienced in the Middle East countries and also the transfer of data and technology across the boundaries of the European market countries is hindered by financial and legal impediments that exist. Another barrier that may affect the global marketer is the resistance to radio and television interference that exists in some neighboring European countries. Before any marketer thinks of exporting their domestic products there is need to assess how the products need to be changed to fit in the international market. Most customers always need a product that meet their needs and so they need certain features in the products but research has shown that they can take other features if the promotion and the price was right and therefore global marketers should come up with practices that are aimed at reducing their prices. The wider the marketer’s global reach, the greater the number of national preferences encountered in the promotion and distribution of the products and therefore the global marketer should accommodate differences at some times. Companies should also note that it is not automatic that there exists a market of their products in a region where a similar company flourished in business. Recommendations and additional thoughts Companies that wholly capitalize on economic convergence can still make adjustments and distinctions in different markets. For any company to go global it has to undergo the following stages; stage one is when the company focuses only on the domestic market, stage two is when the company still has a home focus but it has exports, stage three is when the company realizes that it has to focus more on the multinational than the domestic market and in stage four the company has global organizations that aim at marketing the company’s products globally. During this time when the company is moves through the four stages its marketing is affected by the effect on products, promotion, placement and the price of the products. As many companies try to become global there is need to look at the demerits that are associated with the practice, they include; difference in business laws, different distribution channels, differences in the administration procedures and the differences that exist in the consumer response, needs and usage pattern of the products (Helsen and Kotabe, 2004). WORD COUNT 882 WORDS REFERENCE LIST Helsen, K, and Kotabe, M (2004), Global Marketing Management – 3rd Edition, San Francisco John Wiley & Sons, Inc – Publishers. Pp. 10-12 Theodore Levitt, (1984), the globalization of markets, The Mc Kinsey Quarterly. Pp. 2-19

How to Grow a Big Alum Crystal

How to Grow a Big Alum Crystal Alum is found in the spices section of the grocery store. That little jar contains small white crystals that, with a bit of time and effort, you can grow a big alum crystal  that looks a bit like a diamond. This takes days to weeks. What You Need for Alum Crystals 1/2 cups hot tap water2-1/2 tablespoons alumnylon fishing linepencil, ruler, or knife2 clean jarsspooncoffee filter/paper towel Grow the Crystals Pour 1/2 cup of hot tap water into a clean jar.Slowly stir in alum, a little at a time, until it stops dissolving. Dont add the whole amount; just enough to saturate the water.Loosely cover the jar with a coffee filter or paper towel (to keep dust out) and allow the jar to sit undisturbed overnight.The next day, pour the alum solution from the first jar into the clean jar. You will see small alum crystals at the bottom of the jar. These are seed crystals that you will use to grow a big crystal.Tie nylon fishing line around the largest, best-shaped crystal. Tie the other end to a flat object (e.g., popsicle stick, ruler, pencil, butter knife). You will hang the seed crystal by this flat object into the jar far enough so that it will be covered in liquid, but wont touch the bottom or sides of the jar. It may take a few tries to get the length just right.When you have the right string length, hang the seed crystal in the jar with the alum solution. Cover it with the coffee filter and gr ow a crystal! Grow your crystal until you are satisfied with its size. If you see crystals starting to grow on the sides or bottom of your jar, carefully remove your crystal, pour the liquid into the clean jar, and put the crystal in the new jar. Other crystals in the jar will compete with your crystal for alum, so it wont be able to get as big if you let these crystals grow. Crystal Growing Tips You can use sewing thread or other string instead of nylon fishing line, but crystals will grow on the entire length of the submerged string. Crystals dont adhere to nylon, so if you use it, you can get bigger and better crystals.Alum is an ingredient used to make pickles. It makes them crispy.

Animosity and Affirmative Action

Animosity and Affirmative Action Affirmative Action are two words that can bring up an emotional debate on the validity of this policy. Affirmative Action are measures taken to allow minorities equal rights when it comes to being hired for a job or being promoted within a job. As its intended, Affirmative Action means that people from a particular group should enjoy special consideration or benefits when it comes to job placement. Im going to use firefighting as an example. Affirmative Action is the cause of difficulties in the firefighting hiring process. Because of the large number of minority applicants, including woman, getting hired as a firefighter is becoming increasingly difficult to accomplish for the white male because of the outdated Affirmative Action policy. As with many other outdated policies, Affirmative Action should be re-evaluated and possibly dismissed.Because our country is becoming so diverse, it is increasingly more difficult for companies, such as fire departments, who seek qualified employee s to maintain the Affirmative Action guidelines.Affirmative actionThere are just as many, if not more minorities in this country now than when Affirmative Action was established back in 1962. This policy is increasing the difficulties of hiring as many white male applicants than minority applicants.One example why Affirmative Action should be re-considered or dismissed is safety. Safety is the most important factor when training a firefighter. The civil service exam exists to evaluate the thinking process of applicants when it comes to safety among other things; therefore, someone who scores low on this exam could be compromising the safety of other firefighters on the job. Because fire departments have to hire one minority for every white male, they are forced to hire minority applicants who score a 72 percent on the exam versus white male applicants who score 100 percent. The result of hiring...

Henry Kissinger Essay Example | Topics and Well Written Essays - 3000 words

Henry Kissinger - Essay Example ("Henry") Kissinger's intensive embarkation on a "shuttle diplomacy" in the 1973 Yom Kippur War between Israel, Egypt, and Syria helped mediate the Arab-Israeli conflict that had been going on for a long time. ("Henry") Because of this, politicians from Egypt had called him as the 'magician' for being able to come up with disengagement agreements that separated the Israeli and the Arab armies. ("Henry The Nobel") He had been successful in ending the war between these nations; however, there was an even greater and bigger hostility among these nations that was eventually lifted up. The peace process that he has negotiated among them was short-lived that his role was further criticized and questioned, specifically his intentions at bringing about the said 'liberation' between the Arabs and the Israelis. Having fled from Nazi, Germany under Hitler's administration, Kissinger created his own name in the United States as a Harvard University professor of government and international affairs in the 50s and 60s. ("American") He also joined the US Army before that and became an interpreter and intelligence officer in Europe. It was after his service in the army that he was soon the most brilliant professor in Harvard University. ("Henry") His unprecedented ability in interpreting foreign policies enabled him to foretell the necessary responses that Americans should perform in order to become at par with its international relations, as well as balance its power in the worldwide context. Kissinger lectured Americans about moralism that encourages them to a more realistic approach in dealing with all its foreign affairs and policies. Prominent personalities such as John F. Kennedy was as well impressed by his realistic views and policies, with whom he eventually served as a part-time policy adviser behind Kennedy's "flexible response" strategy that characterized the US strategy that promotes and maintains both the conventional and the nuclear forces against the attacks of the Communists instead of a nuclear retaliation that would affect nations and people held as victims. Kissinger also served the Johnson administration as a part-time foreign adviser ("Henry") When Nixon was elected President of the United States in 1968, he appointed Kissinger as his full-time national security adviser. Their team-up has had many suspicions such that the joint of an unlikely two people in the government implied something not at all favourable. Time magazine even described their collaboration as an "improbable partnership" because of their two opposing personalities. Nixon's "old-fashioned, secretive, aloof and over-simplified rhetoric" character did not seem to fit with Kissinger's "urbane intelligence" ("Henry") The Nixon-Kissinger team had worked together to re-shape the style and substance of the United States foreign affairs. Together, the two had work closely in addressing the different international issues that are tied to the US through Kissinger's realist strategies and policies. Together, they had both achieved their goals in the international affairs. ("Henry") From then on, Kissinger was among the most popular and the most controversial personalities in the US government. Being the national security adviser to Nixon's administration, he had concentrated on gaining power for the United

Diglossia Research Paper Example | Topics and Well Written Essays - 1000 words

Diglossia - Research Paper Example Keywords: Arabic, diglossia, Classical Arabic, Modern Standard Arabic, Iraqi/Syrian dialect Arabic is among the diglossic languages of the world because two formal varieties exist in concurrent use. These varieties are Classical Arabic (CA) and Modern Standard Arabic (MSA). Both are referred to as al-lugha al-fusha or simply fusha for short, the latter part being pronounced as al-fuS-Ha and meaning ‘pure’ or ‘most eloquent’. Badawi however, distinguishes between al-fusha al-turath for CA and al-fusha al-‘asr for MSA (Ryding, 2005: 4). This distinction reflects the historical and cultural differences as CA pertains to Arab heritage (al-turath) and MSA pertains to the modern era (al-‘asr). Vincent Monteil (1960) thus regarded MSA as a modern development of the old classical form of CA. There are also colloquial forms and various dialects but the main distinction is drawn between the two aforementioned literary forms. Many Arabs and indeed Muslims r egard CA as the pure form, as it is the form used in the Holy Quran and the form used in heaven, and therefore regard all other varieties as inferior. The syntax and morphology of CA have thus remained intact but the lexicon present in MSA is changed. This classical form is the same globally although it has few fluent speakers whereas the other varieties are distinct enough â€Å"so as to impede mutual intelligibility† (Tan, 1999: 264). Nonetheless, the spoken varieties tend to be of greater practical benefit in the present age, as shown in a study by Palmer (2008). On the other hand, MSA, which functions as a global lingua franca, is used by the media and â€Å"stirs pan-Arab nationalistic feelings in the Arab world† (Palmer, 2008: 93). Above all, it also allows for greater intelligibility of the Holy Quran from being closer to CA and is the more respected and educated variety. It functions as educated Arabic speech because it is â€Å"characterized by general intell igibility among great regional and stylistic diversity† (Mitchell, 1986). Essentially therefore, despite a multiplicity of forms and dialects, Arabic is a prime example of diglossia. The term ‘diglossia’ was first used by the Greeks to describe two different varieties of their language, namely Dhimotiki and Katharevousa. Diglossia was more recently examined by Charles Ferguson (1959) in his book ‘Diglossia’ in which three other diglossic languages were identified including Arabic. It â€Å"describes any stable linguistic situation, in which there exists a strict functional differentiation between a (socially) ‘L(ow)-variety’ and a distinct ‘H(igh)-variety’† (Bussmann, 2006: 345). The latter is differentiated from the former by being more grammatically complex, standardised and formal. Gumperz (1964) considered linguistic societies as diglossic if functionally distinct varieties were found, but did not regard them as bi lingual because of their close relationship whereas Fishman (1967) related diglossia closely to bilingualism. Other scholars who have studied diglossia include Kremnitz (1987) and Willemyns & Bister (1989). As far as the various dialects of Arabic are concerned, the present day dialects can be roughly divided according to four geographical regions, which are: (1) Arabian Peninsula and the Persian Gulf, (2) Levantine, (3)